Personal
Hello! I'm Jess
Through storytelling, research, and design thinking, I strive to understand human behavior. I am an engaged product manager, librarian, and information professional focused on providing the best experience to users. My diverse professional experience includes product management, design, qualitative and quantitative methodologies, social media and content management, and outreach/collaborative team building. With a background in journalism and design, I completed my master's degree in Library and Information Science from Kent State University in 2010. I am passionate about research education, creating an inclusive environment for all, telling meaningful stories, and equitable access to information.
Jess Crossfield McIntosh
Product Manager
Librarian
Information Professional
EXPERIENCE
2021-present
Product Manager
Search & Curricular Standard Alignment
Cengage Group
Gale
As the product manager for search, I work to improve the overall search experience for our users by finding and solving problems that make their learning experience efficient and enjoyable. I also work to connect learners to curricular and educational resources by supporting the development and management of curricular standard initiatives.
2020-2021
Library Engagement Strategist
The Ohio State University,
Health Sciences Library
Convened and led a working group of librarians, across participating Ohio campuses, to advance the goals of the Ohio Innovation Exchange (OIEx). Led online and in-person team meetings, presentations, and training programs; captured system feedback and built engagement to accelerate OIEx adoption. Facilitated introductions between OIEx and the library community by identifying and organizing network collaboration meetings and other outreach events.
2012-2020
Public Services Librarian
Associate Professor
Otterbein University
Manages public services, marketing, and outreach for the library with an emphasis on creating an inclusive environment for all. Develops curricular materials and teaches instruction sessions to enhance information literacy skills and support life-long learning. Provides academic support to students and faculty, and serves as liaison to various departments. Develops user-centered standards, policies and procedures, and manages schedules for the research help desk.
2012
Reference & Instruction Librarian
Columbus State Community College
Developed and conducted group instruction sessions for students and faculty. Answered research questions using a variety of print and electronic resources and educational knowledge and evaluated materials for acquisition. Collaborated with faculty in development of instructional materials. Initiated and planned tutorials and instruction modules to aid in student research. Taught skills needed to identify, locate, access and evaluate information and resources
2010-2012
Circulation/Periodicals Assistant
Columbus State Community College
EDUCATION
2021-present
Career Certificate
GROW WITH GOOGLE
UX Design professional certificate via Coursera
2010-2012
Master's Degree
KENT STATE UNIVERSITY
Master's of Library and Information Science, concentration in Digital Librarianship
Graduate Assistant, Columbus location in State Library of Ohio
2001-2005
Bachelor's Degree
UNIVERSITY of FLORIDA
B.S. in Journalism, concentration in Photography
Minor in Art History
Photo Editor of Orange and Blue Magazine
Participant in Florida Fly-Ins, 2005
SKILLS
LIbGuides/LibAnswers - Administrator
Microsoft Word - Advanced
Power Point - Proficient
Adobe - Proficient
Canva - Advanced
Microsoft Excel - Proficient
EXPERTISE
I'M A RESEARCHER
Access to information and knowledge is one of my most important values. This gives a sense of equity to our society and is something that libraries stand for and provide. I am here to help.
I'M A STORYTELLER
Journalism is in my soul and I will forever tell stories. I now share the story of my library through marketing, branding, content, and social media. I am here to share.
I'M A TEACHER
Teaching our students is one of the most important parts of what I do. I want students to leave with the capability to learn, understand, and find information while grasping the importance of being information literate. I am here to facilitate learning.